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1px 2px #0006;--shadow-floating:0 2px 4px #0006,0 8px 24px #00000073;--shadow-overlay:0 4px 8px #00000073,0 16px 48px #0000008c;--shadow-modal:0 8px 16px #00000080,0 32px 80px #0009;--color-background-primary:var(--neutral-950);--color-background-secondary:var(--neutral-900);--color-background-tertiary:var(--neutral-800);--color-background-inverse:var(--neutral-50);--color-surface-default:var(--neutral-900);--color-surface-raised:var(--neutral-800);--color-surface-overlay:var(--neutral-800);--color-surface-inset:var(--neutral-950);--color-surface-selected:var(--green-950);--color-surface-hover:var(--neutral-800);--color-scrim:#0009;--color-text-inverse-secondary:var(--neutral-600);--color-text-primary:var(--neutral-50);--color-text-secondary:var(--neutral-300);--color-text-muted:var(--neutral-300);--color-text-disabled:var(--neutral-600);--color-text-inverse:var(--neutral-900);--color-text-on-action:var(--neutral-0);--color-text-link:var(--green-300);--color-text-brand:var(--green-400);--color-border-subtle:var(--neutral-800);--color-border-default:var(--neutral-700);--color-border-strong:var(--neutral-500);--color-border-focus:var(--green-400);--color-border-inverse:var(--neutral-300);--color-action-primary:var(--green-600);--color-action-primary-hover:var(--green-700);--color-action-primary-active:var(--green-800);--color-action-primary-subtle:var(--green-950);--color-action-secondary:var(--neutral-800);--color-action-secondary-hover:var(--neutral-700);--color-action-secondary-active:var(--neutral-600);--color-action-secondary-border:var(--neutral-700);--color-action-danger:var(--red-600);--color-action-danger-hover:var(--red-500);--color-action-disabled:var(--neutral-800);--color-text-on-disabled:var(--neutral-600);--color-status-info-bg:var(--teal-950);--color-status-info-text:var(--teal-200);--color-status-info-border:var(--teal-800);--color-status-info-icon:var(--teal-300);--color-status-warning-bg:var(--amber-950);--color-status-warning-text:var(--amber-200);--color-status-warning-border:var(--amber-800);--color-status-warning-icon:var(--amber-300);--color-status-critical-bg:var(--red-950);--color-status-critical-text:var(--red-200);--color-status-critical-border:var(--red-800);--color-status-critical-icon:var(--red-300);--color-status-success-bg:var(--green-950);--color-status-success-text:var(--green-200);--color-status-success-border:var(--green-800);--color-status-success-icon:var(--green-300);--color-status-opportunity-bg:var(--teal-950);--color-status-opportunity-text:var(--teal-200);--color-status-opportunity-border:var(--teal-800);--color-status-opportunity-icon:var(--teal-300);--color-status-neutral-bg:var(--neutral-800);--color-status-neutral-text:var(--neutral-200);--color-status-neutral-border:var(--neutral-700);--color-status-neutral-icon:var(--neutral-400);--color-priority-critical:var(--red-200);--color-priority-critical-bg:var(--red-900);--color-priority-high:var(--amber-200);--color-priority-high-bg:var(--amber-900);--color-priority-medium:var(--teal-200);--color-priority-medium-bg:var(--teal-900);--color-priority-low:var(--neutral-300);--color-priority-low-bg:var(--neutral-800);--color-sentiment-positive:var(--green-300);--color-sentiment-positive-bg:var(--green-900);--color-sentiment-neutral:var(--neutral-300);--color-sentiment-neutral-bg:var(--neutral-800);--color-sentiment-negative:var(--red-300);--color-sentiment-negative-bg:var(--red-900);--color-sla-ok:var(--green-300);--color-sla-at-risk:var(--amber-300);--color-sla-breached:var(--red-300);--color-case-new:var(--teal-300);--color-case-in-progress:var(--teal-200);--color-case-waiting:var(--amber-300);--color-case-escalated:var(--red-300);--color-case-resolved:var(--green-300);--color-case-closed:var(--neutral-400);--color-ai-primary:var(--teal-300);--color-ai-text:var(--teal-200);--color-ai-subtle:var(--teal-950);--color-ai-border:var(--teal-500);--color-ai-strong:var(--teal-100);--color-ai-surface:var(--teal-900);--color-chrome-bg:var(--neutral-950);--color-chrome-surface:var(--neutral-900);--color-chrome-text:var(--neutral-50);--color-chrome-muted:var(--neutral-400);--color-chrome-hover:#ffffff14;--color-chrome-border:var(--neutral-800);--color-chrome-indicator:var(--green-500);--color-queue-recupero:var(--amber-400);--color-queue-comercial:var(--green-400);--color-queue-institucional:var(--neutral-500);--color-queue-redes:var(--teal-400);--color-queue-soporte:var(--neutral-400);--color-channel-whatsapp:var(--green-400);--color-channel-instagram:#d45a9b;--color-channel-facebook:var(--channel-facebook);--color-channel-linkedin:#4a94e0;--color-channel-x:var(--neutral-200);--color-channel-web:var(--teal-300);--color-channel-email:var(--neutral-300);--color-channel-phone:var(--channel-phone);--color-channel-sms:var(--teal-200);--color-channel-branch:var(--amber-300);--color-trend-up:var(--green-300);--color-trend-down:var(--red-300);--color-trend-flat:var(--neutral-400);--color-chart-1:var(--green-400);--color-chart-2:var(--teal-300);--color-chart-3:var(--green-300);--color-chart-4:var(--amber-300);--color-chart-5:var(--teal-200);--color-chart-6:var(--neutral-500);--color-presence-available:var(--green-400);--color-presence-busy:var(--amber-400);--color-presence-away:var(--neutral-500);--color-presence-offline:var(--neutral-700);--color-layer-fact-bg:var(--neutral-900);--color-layer-fact-rule:var(--neutral-400);--color-layer-fact-label:var(--neutral-200);--color-layer-inference-bg:var(--teal-950);--color-layer-inference-rule:var(--teal-300);--color-layer-inference-label:var(--teal-200);--color-layer-recommend-bg:var(--teal-900);--color-layer-recommend-rule:var(--teal-200);--color-layer-recommend-label:var(--teal-100);--color-autonomy-suggest-bg:var(--neutral-900);--color-autonomy-suggest-text:var(--teal-200);--color-autonomy-suggest-border:var(--teal-700);--color-autonomy-review-bg:var(--teal-950);--color-autonomy-review-text:var(--teal-200);--color-autonomy-review-border:var(--teal-400);--color-autonomy-auto-bg:var(--teal-300);--color-autonomy-auto-text:var(--neutral-950);--color-autonomy-auto-border:var(--teal-300);--color-autonomy-pip:var(--teal-300);--color-autonomy-pip-off:var(--neutral-700);--color-schedule-open:var(--green-300);--color-schedule-closed:var(--neutral-200);--color-schedule-closed-bg:var(--neutral-800);--color-sim-canvas:var(--neutral-950);--color-sim-header-bg:var(--neutral-800);--color-sim-header-text:var(--neutral-50);--color-sim-bubble-in:var(--neutral-800);--color-sim-bubble-out:var(--green-900);--color-sim-text:var(--neutral-50);--color-sim-meta:var(--neutral-300);--color-sim-read:var(--teal-300);--color-sim-frame:var(--neutral-700);color-scheme:dark}@media (prefers-reduced-motion:reduce){:root{--duration-fast:0s;--duration-base:0s;--duration-slow:0s;--duration-enter:0s}}@keyframes pcc-aparecer{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}@keyframes pcc-llegada{0%{opacity:0;transform:translateY(-12px)}to{opacity:1;transform:none}}@keyframes pcc-tick{0%{transform:scale(1)}50%{transform:scale(1.18)}to{transform:scale(1)}}@keyframes pcc-entra-derecha{0%{opacity:0;transform:translate(24px)}to{opacity:1;transform:none}}@keyframes pcc-entra-ventana{0%{opacity:0;transform:scale(.98)}to{opacity:1;transform:none}}@keyframes pcc-fundido{0%{opacity:0}to{opacity:1}}@keyframes pcc-resalte{0%{background-color:var(--color-action-primary-subtle)}}:root{--font-family-sans:var(--font-encode),system-ui,-apple-system,"Segoe UI",sans-serif;--font-family-display:var(--font-encode),system-ui,-apple-system,"Segoe UI",sans-serif;--font-family-mono:var(--font-jetbrains),ui-monospace,"SFMono-Regular",Menlo,monospace}@property --tw-translate-x{syntax:"*";inherits:false;initial-value:0}@property --tw-translate-y{syntax:"*";inherits:false;initial-value:0}@property --tw-translate-z{syntax:"*";inherits:false;initial-value:0}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-space-y-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-divide-y-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-leading{syntax:"*";inherits:false}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-tracking{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-duration{syntax:"*";inherits:false}@property --tw-ease{syntax:"*";inherits:false}@property --tw-content{syntax:"*";inherits:false;initial-value:""}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}@keyframes spin{to{transform:rotate(1turn)}}@keyframes pulse{50%{opacity:.5}}